FAQ

Q: What makes Lustrix hair different?
A: Lustrix bundles are 100% raw Vietnamese hair, sourced from a single donor. This means no mixing, no fillers, and no chemical processing — just pure, authentic luxury hair.

Q: How do I care for raw hair bundles?
A: Raw hair requires gentle care to maintain its natural luster. We recommend co-washing before your first install, using sulfate-free shampoos, moisturizing conditioners, and lightweight natural oils like argan or jojoba.

Q: Can Lustrix hair be dyed or bleached?
A: Yes — our 1B natural bundles can be colored or lifted to lighter shades. We recommend professional coloring services for best results.

Q: Will the hair shed or tangle?
A: With proper installation and care, shedding is minimal and tangling is rare. Always use a professional stylist for installs and avoid cutting wefts.

Q: How long will Lustrix bundles last?
A: With proper care and maintenance, our bundles can last up to 10 years, giving you luxury that truly lasts.

Q: What products should I avoid?
A: Avoid heavy products with alcohol, parabens, or sulfates as they can dry the hair. Instead, stick to moisturizing, lightweight formulas that keep the hair soft and shiny.

Q: How long does processing and shipping take?
A: Standard processing is 5–8 business days, with shipping taking 7–10 business days. If you’d like your order sooner, we offer expedited processing for $19.99, which reduces processing to 3 business days and shipping to 5–8 business days.